Effective Date: May 25, 2026
At Gibson’s Cleaners, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Gibson’s Cleaners collects, uses, stores, and protects your information when you visit our website, request services, schedule pickup & delivery, contact our team, or interact with us online.
Who We Are
Gibson’s Cleaners is a fourth-generation garment care company serving Toronto and the Greater Toronto Area since 1929.
Website: https://gibsonscleaners.com
Locations:
Kingsway
4241 Dundas St W
Toronto, ON M8X 1Y3
Bloor West Village
258 Beresford Ave
Toronto, ON M6S 3B4
Advance Road
66A Advance Rd
Etobicoke, ON M8Z 2T7
La Rose Plaza
140 La Rose Ave
Etobicoke, ON M9P 1B2
Email: customerservice@gibsonscleaners.com
Phone: (416) 239-2301
Information We Collect
We may collect personal information when you:
- Submit a contact form
- Schedule pickup & delivery service
- Request information or pricing
- Create or access an online account
- Subscribe to marketing emails or promotions
- Contact our customer service team
- Interact with our website or advertisements
The information we collect may include:
- Name
- Email address
- Phone number
- Postal code or address
- Pickup & delivery details
- Service requests
- Account login information
- Communication preferences
- Device/browser information
- IP address and website usage data
How We Use Your Information
We use your information to:
- Provide garment care and pickup & delivery services
- Schedule and manage orders
- Communicate regarding pickups, deliveries, or service updates
- Respond to customer inquiries
- Improve website functionality and customer experience
- Send service notifications, promotions, or updates
- Maintain internal records and order history
- Detect fraud, abuse, or unauthorized activity
- Comply with legal obligations
Pickup & Delivery Communications
Customers who provide a mobile phone number or email address may receive communications related to:
- Pickup confirmations
- Delivery notifications
- Order updates
- Service reminders
- Customer service follow-ups
Our delivery systems may use route tracking, scan verification, timestamps, and geofencing technologies to help confirm successful deliveries and improve service accuracy.
Cookies & Website Tracking
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and support marketing efforts.
Cookies may help us:
- Remember website preferences
- Understand how visitors use the site
- Improve performance and usability
- Measure advertising and marketing effectiveness
Some third-party services integrated into our website may also use cookies or tracking technologies, including:
- Google Analytics
- Google Ads
- Meta/Facebook
- Embedded video or social media content
You can modify your browser settings to decline or manage cookies at any time.
Third-Party Services
We may use trusted third-party platforms and software providers to operate portions of our business, including:
- Website hosting
- Online scheduling
- Payment processing
- Marketing and analytics tools
- Email communications
- Spam protection and security systems
These providers may process information only as necessary to perform services on our behalf.
Embedded Content
Pages on this website may include embedded content such as videos, maps, social feeds, or other media. Embedded content from third-party websites may collect data, use cookies, and track interactions as though you visited those websites directly.
Email Marketing
If you subscribe to promotions or updates, we may occasionally send marketing emails regarding services, specials, or company updates.
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain customer records
- Comply with legal, accounting, or operational requirements
- Resolve disputes or enforce agreements
Data Security
We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, disclosure, or loss.
However, no website, online platform, or electronic transmission can be guaranteed to be completely secure.
Your Rights
Depending on applicable Canadian privacy laws, you may have the right to:
- Request access to personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent to certain communications
- Request deletion of personal information where legally permitted
To submit a privacy-related request, please contact us using the information below.
Children’s Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from minors.
Changes To This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Gibson’s Cleaners
customerservice@gibsonscleaners.com
(416) 239-2301
Website: https://gibsonscleaners.com
